Refund policy

Returns & Refund Policy

At Residu, we stand behind the quality of our products. Please read our return policy carefully before making a purchase.

No Change of Mind Returns

We do not accept returns for change of mind. Please ensure you have selected the correct product before completing your purchase.

Damaged or Defective Products

If your product arrives damaged or defective, please contact us within 7 days of delivery at support@getresidu.com with your order number and photos of the issue. We will arrange a replacement or full refund at no extra cost to you.

Exchanges

We offer exchanges for damaged or defective items only. Please contact us at support@getresidu.com within 7 days of delivery to arrange an exchange.

Refunds

Approved refunds for damaged or defective products will be processed within 5-7 business days and issued to your original payment method.

Contact Us

For any return or refund enquiries, please email support@getresidu.com with your order number.